Essential Duties and Responsibilities:
- Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user.
- Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics.
- Perform PC builds including the use of image deployment software to perform imaging tasks.
- Document, track, and monitor problems within the ticketing system to ensure timely resolution.
- Identify, research, and resolve technical problems.
- Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware.
- Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices.
- Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests.

Essential Duties and Responsibilities: 

- Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user. 

- Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics. 

- Perform PC deployments including the use of image deployment software to perform imaging tasks. 

- Document, track and monitor problems within the ticketing system to ensure timely resolution. 

- Identify, research and resolves technical problems. 

- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware. 

- Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices. 

- Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals. 

- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests. 

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.