Have you ever interacted with an employee at a local business who was checked-out? You know the type. You ask to pay, and they roll their eyes at you and act as if they're doing you a favor by taking your money.
Well, you're not alone. According to a recent Gallup poll on employee engagement, seven out of 10 U.S. workers aren't mentally showing up for work. While it's certainly annoying when you see this as a customer, when that employee works for you, it's an outright disaster. Checked-out employees convey a bad impression to customers, are more prone to making mistakes and worst of all, they become role models of disengagement for co-workers and new employees. According to Gallup, mentally checked-out employees cost $450 to $550 billion -- that's billion with a "B" -- in lost productivity every year.
Here are four steps to ensure that your employees are fully engaged in taking care of customers and getting the job done right the first time:
1. You get what you measure. If you aren't measuring engagement, don't be surprised that some of your employees aren't engaged.
Read more:
http://www.entrepreneur.com/article/227418...
Posted By: Stan Ivaciov
Tuesday, July 16th 2013 at 2:03PM
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